Internettool

Fidelium-net: system of fidelization with centralization and consultation of the information online

The clients’ information is accessible through a website customized according to the colors of the company or directly through the company’s website.

Each user has a username and a password to access the website securely.

On the website, each business owner can only access his own customer files, while the administrator manages the fidelization solution as a whole:

• management of the stores within the association and the clients,
• billing,
• ...

The information presented on the website is updated every day during the computer dump when the transfer of information is made through a phone connection.

If the smart card readers transfer the information through an internet connection (IP), the information will be updated in real time.

FREE consultation of the customer files:

The information on the site is obtained without having to have contact with the other members of the association.

The extraction of information is made possible by the multi criteria search tool available on the website in order to help create commercial operations: anniversary, mailing offers…

Some direct marketing tools are incorporated to the website to make up and send immediately:

• un email
• a publicity post
• SMS

The simplicity of the navigation and an intuitive interface were our main priorities when this customer analysis tool was created.

The portal is also accessible to the card owners

The clients can also access their private space on the website using their own username and password.
They can consult:

• the total of points they have
• the different transactions they made at any of the businesses that has Fidelium-net,
• Information on these businesses...

The existence of this private space for the client increases his involvement in the fidelization process of the business owners.